Razorpay Curlec, Malaysia’s leading digital payment gateway, has been awarded the title of ‘Best PayTech for Digital Customer Experience (CX) – Payments’ at The Digital Banker’s Digital CX Awards 2026. The recognition highlights its role in driving innovation and improving customer experience in the global payments industry.

The Digital Banker is an internationally recognised business intelligence and research firm focused on financial services. Its Digital CX Awards celebrate institutions that excel in delivering seamless, efficient, and customer-focused digital experiences across the financial ecosystem.


The 2026 awards programme received more than 1,600 submissions from over 200 financial institutions worldwide. Judging focused on key performance areas such as innovation, engagement, personalisation, and user experience, with attention to technologies like automation, API integration, and real-time payment systems.

Kevin Lee, Country Head and CEO of Razorpay Curlec, accepted the award in Singapore and expressed appreciation for the recognition. He credited the achievement to the team’s commitment to building reliable and accessible financial infrastructure for businesses of all sizes.

Razorpay Curlec’s payment solutions include a unified checkout experience featuring Tokenised Cards, Apple Pay, BNPL, and zero-interest installment plans. These features are designed to provide a seamless and intuitive payment journey that enhances customer conversion rates.

The company’s Shield risk engine plays a key role in ensuring security by analysing billions of data points in real time, maintaining reliability even during high transaction volumes. Razorpay Curlec is also exploring agentic payments in Malaysia to keep pace with evolving consumer behaviour.

As Southeast Asia’s digital economy grows, e-commerce is expected to contribute to a US$234 billion market by 2025. Razorpay Curlec currently serves over one million businesses globally and more than 5,000 SMEs and enterprises in Malaysia.

With over 90 percent transaction success rates and AI-driven optimisation boosting merchant revenue by 8 to 10 percent, the company has processed more than 11.5 million transactions, achieving 65 percent annual growth while continuing to expand its financial operating system capabilities.