NTT DATA, a global leader in AI, digital business, and technology services, today announced a major leap forward in corporate technology by bringing generative AI agentic power to enterprise infrastructure. The company has launched its Software Defined Infrastructure (SDI) Services Agent—a conversational, multi-agent system embedded directly into its core services. This innovation marks a critical evolution in how companies manage their digital foundations, combining generative language interfaces with autonomous reasoning to operate IT environments at scale.

The SDI Services Agent functions as an advanced digital twin for critical IT operational roles, completely transforming the human-to-machine interface for network and data administration. Instead of navigating rigid menus or complex command lines, infrastructure leaders can now query and manage their entire tech stack using natural language prompts. Operating as an intelligent orchestrator, the system translates these commands into action, triggering background agents that continuously sense, reason, and deploy solutions across hybrid data centers, networking, cybersecurity, and digital workplace environments.

What sets this deployment apart from standard Original Equipment Manufacturer (OEM) assistants is its massive cross-platform reach. While traditional assistants are bound to single-vendor ecosystems, NTT DATA's generative AI framework effortlessly operates across diverse, multivendor environments. By ingesting live telemetry and historical context, the agent makes deterministic, explainable AI decisions that comply with enterprise policy guardrails—drastically cutting time-to-resolution while keeping humans firmly in control.

"Traditional infrastructure services are increasingly out of step with the demands of an AI-driven enterprise," said Chris Barnard, Vice President at IDC. "NTT DATA is differentiating itself through an innovative-first multivendor agentic service experience. Its AI-first approach enables infrastructure leaders to break out of traditional maintenance models and focus on outcomes at scale."

This rollout directly supports the findings of NTT DATA’s recent Global AI Report: A Playbook for AI Leaders, which revealed that 34.5% of advanced organizations are moving past basic AI plug-ins to embed intelligent capabilities directly into core applications. Dilip Kumar, Global Head of Infrastructure Solutions at NTT DATA, Inc., emphasized that combining enterprise-grade infrastructure with a conversational agentic experience is a primary strategic differentiator, allowing businesses to pivot from simple baseline maintenance to generating measurable business value.

Beyond optimizing system performance and reducing operational costs, the SDI Services Agent applies its generative intelligence to environmental governance by incorporating built-in sustainability insights. This allows IT teams to easily monitor, analyze, and optimize the carbon and energy footprints of their infrastructure estates in real time. The SDI Services Agent is now available globally, delivered as a fully integrated capability within NTT DATA’s Software Defined Infrastructure Services portfolio.