Johor Bahru, 10 September 2026 —  TP in Malaysia, a global provider of digital business services, has expanded its presence in the country with the opening of a new operations centre in Johor Bahru, strengthening its ability to support businesses in Singapore and across Southeast Asia. The new facility adds to TP’s existing operations in Kuala Lumpur and Penang, further expanding its national footprint while establishing Johor Bahru as a strategic nearshore hub for customer experience, digital operations and revenue services.

Located just across the Causeway from Singapore, Johor Bahru offers TP a combination of geographical proximity, cultural alignment and operational flexibility. The new site is designed to give Singapore-based businesses access to Malaysia’s skilled and multilingual workforce while enabling closer cross-border collaboration, oversight, training and governance. Its location within the Johor-Singapore Special Economic Zone (JS-SEZ) is also expected to strengthen its appeal to Singapore-headquartered companies, Global Business Services (GBS) centres and multinational organisations expanding their operations across Southeast Asia.

The Johor Bahru facility will initially support a leading global e-commerce company, with plans to expand its client base to multinational organisations and Singapore-based enterprises seeking customer experience and digital business services. The site will also contribute to TP’s growing Revenue as a Service capabilities in Malaysia, helping businesses strengthen their sales and revenue operations through specialised talent, technology and AI-enabled solutions.

“With established operations in Kuala Lumpur and Penang, Johor Bahru enhances our national footprint and represents an important milestone in TP’s growth across Malaysia,” said Andy Rangel, Chief Executive Officer, TP in Malaysia. “Beyond expanding our delivery capabilities, Johor Bahru gives us access to exceptional multilingual talent while creating a unique nearshore proposition for Singapore-based businesses looking for greater agility, scalability and operational resilience. As AI reshapes customer experience, we believe Johor Bahru will play an increasingly important role in helping organizations combine technology with skilled human expertise.”

The expansion comes as Malaysia continues to strengthen its position as a destination for digital and global business services. According to the Ministry of Digital, Malaysia is home to 749 GBS companies, while industry revenue is projected to reach RM28.14 billion. The figures highlight the country’s growing talent pool, digital infrastructure and attractiveness as an investment destination for technology-enabled business operations.

Johor’s emergence as one of Malaysia’s fastest-growing economic regions further supports the state’s potential as a strategic hub for digital services and cross-border operations. Its proximity to Singapore, combined with access to a growing pool of skilled talent, creates opportunities for businesses seeking to improve operational agility while maintaining strong connectivity with regional markets.

The new Johor Bahru centre also forms part of TP’s broader talent development strategy. By establishing operations in one of Malaysia’s rapidly growing metropolitan areas, the company aims to provide local talent with opportunities to develop expertise in customer experience, digital operations and AI-enabled service delivery while supporting regional and global enterprises across Southeast Asia.

As demand for technology-enabled services continues to grow, TP’s Johor Bahru expansion positions the company to strengthen its role in Malaysia’s digital business services ecosystem. The new nearshore hub is expected to provide Singapore-based and multinational businesses with access to skilled talent, advanced technology and scalable service capabilities, while further connecting Malaysia to the wider Southeast Asian digital economy.